How are your services monitored?

All routine documentation is reviewed weekly by your Support Services Coordinator and/or District Manager. Your SSA may also review documentation. Depending on the county, monthly and/or quarterly documentation reviews are often conducted. Quality Assurance Survey are conducted by your county board. Every 5 years, the State conducts a Provider Compliance Review of a sample of people we serve in each county. From time to time, a Quality Assurance review by the nurse from your County Board may be conducted on the medical services you receive.

All unusual occurrences are documented and reports turned in to your SSA. Your District Manager, the Consumer Specialist, and the State Director all review these reports. These reports are monitored and reviewed on a weekly, monthly, quarterly, semi-annually, and annually to determine if there are any trends or patterns that would indicate a need for your support services to be adjusted or changed.