How would you make sure that staff is trained to care for me? Staff substitutes?

All staff have current CPR and First Aid training. Many staff have been certified to assist with Medication Administration. No staff is assigned to provide support with any consumer where they have not completed job shadowing. We do a lot of cross-training of staff who may not work with you consistently to ensure staff who are substituting in an emergency have been properly trained and are aware of your needs.