Quality Supports People Need

  • What We Do

    IHS Services, Inc. is an Ohio-based company that provides support services to people of all ages in our community. We provide: I/O Waiver Services, Level 1 Waiver Services, Supported Living Services, Passport Services, and Private Pay Services.

  • Our Mission Statement

    IHS Services, Inc. is dedicated to facilitating a high quality of support services to enable individuals to make life choices through living, working, and community options.

  • Philosophy

    The philosophy of IHS Services, Inc. holds to the basic tenet that every human being has the right and freedom to live as independently as their capabilities allow. With this thought in mind, individuals require many kinds of assistance in … Continue reading

  • Management Philosophy

    IHS Services, Inc. finds that the Chain of Support is the most effective method of management for our agency. This emphasizes the team approach, which is at the heart of everything IHS does. Within this chain of support the IHS … Continue reading

As We Move Forward: Expectations

Children

At every point in our lives, we are faced with expectations. As life begins, our expectations are that every need or desire will be satisfied—instantly. As we grow, our expectations still focus on basic needs such as shelter, food and safety, among others. Expectations become mutual as our lives develop through our various relationships. Our families have certain expectations, which can vary depending on whether the current relationship is with parents, siblings, or members of our extended family.

We develop the expectations we have of others at the same time we are forming our patterns of responding to the various expectations others have of us. While there are many different responses to the ever increasing number of expectations in our growing number of relationships, we do develop certain styles of response to the expectations of others.

It is normal to treat family members with love and respect. It is also normal to respond with emotions like fear when we are not treated well. How we handle these expectations that are other than normal has a lot to do with the personality’s was styles we develop as we grow up. If we have positive initial experiences like family and school, it usually means our expectations for these settings will be positive.

Every relationship we experience carries these mutual expectations. Understanding the various expectations we encounter and developing appropriate responses to the expectations of others goes a long way to determining how we do in establishing and maintaining healthy relationships in all areas of our lives.

As we move forward, it can be helpful to understand the expectations that are part of our various relationships. It can be helpful to look at a few of your more important relationships. What expectations do you have for the people in your personal relationships? What expectations do they have for you? How about work? Asking these questions can be very valuable in experiencing the most productive and rewarding relationships we are  capable of.

Thinking

As we move forward, let’s remember we cannot control the expectations others have of us. With understanding we can modify our expectations when necessary to achieve lasting, positive relationships. As in many things, satisfaction often begins with understanding.

If you would like to receive new As We Move Forward posts, please subscribe to the As We Move Forward mailing list by clicking here. I release entries on a bi-weekly basis.

We have a podcast containing the As We Move Forward articles read by Jonathan Bloom.

As We Move Forward: Unintended Consequences

Vending Machine Photo by Jackson Jost on Unsplash
Jackson Jost

If we put money in a vending machine, and we receive what we anticipated, that would be a totally anticipated consequence. Receiving something different—an item we did not select, would be an unanticipated consequence. As in this example, our responses can range from happiness to disappointment, depending on the outcome.

One area where unintended consequences can be huge involve occasional contacts. I will often engage a server in a restaurant in conversation. Depending on how busy they are, these conversations can be very informative. Who knows when one of these conversations might lead someone to consider something in their lives that makes things better.

I have spoken to many people who can point to one event or even one conversation that changed the course of their lives. These unintended consequences happen Every day. Think of the occasions when teaching someone how to jump rope, throw a ball, sing or play an instrument might result in the unintended consequence of a new hobby. Even a career.

Just think how watching a performance, whether athletic, musical or dramatic might influence the direction of someone’s life. In much the same way, giving encouragement and guidance to someone doing something can help affirm a leading to follow that activity even further in life.

Teachers are obvious sources of these unintended consequences, but so might co-workers, supervisors or customers be.The truth is we never know when our words and actions might trigger positive unintended consequences in someone else.

Friendship

As we move forward, join me in always being on the lookout for doing or saying something to another that might result in a positive unintended consequence in someone’s life. Even though we may seldom if ever know of these consequences, it is exciting to live our lives with the possibility. Just think of the people who have triggered unintended consequences in your life and resolve to follow that pattern.

If you would like to receive new As We Move Forward posts, please subscribe to the As We Move Forward mailing list by clicking here. I release entries on a bi-weekly basis.

We have a podcast containing the As We Move Forward articles read by Jonathan Bloom.

As We Move Forward: Service

Waiter

What do you think of when you hear the term service? Perhaps you think of how you were treated the last time you went to a restaurant. Maybe you  remember the experience of getting maintenance on your car. Perhaps you think of your most recent experience with a salesperson at a store. Just as likely, you might think of your last transaction at a bank. Maybe your memory is the way you were dealt with in buying a movie ticket or concessions.

Today a great deal of our understanding of service may involve something we did online. Maybe it was searching for a phone number only to encounter the seemingly endless “options” none of which may address your specific concern or answer your need for precise information.

Hopefully your experiences of receiving service will also include those times when the individual providing the service seemed to identify with exactly what you were trying to accomplish and acted as if providing the service to you was the most important thing on their agenda.

Some of us have or had jobs which involve providing service. Think about some of your experiences in providing service. What comes to mind? Admittedly, some people do not have a mindset for service. There are those people who see everyone else’s actions only in terms of how these actions affect them. We have all been the victim of someone from whom we were seeking to receive some sort of service only to have the person act as if our very presence was an inconvenience to them. Who has not left such a situation in frustration feeling as if the person providing service thought they were doing us a favor?

What is it, then, that marks someone who is truly good at providing service? First, this person must truly operate from the point of view of wanting to understand the things another person both wants and needs. It goes further, though. That understanding must be followed by a genuine desire to place the wants and needs of someone else ahead of your own. Again, not everyone possesses this ability. A person with the true heart of a servant does. A person truly committed to service is not a doormat or a martyr. They are also not weak. Their genuine commitment to offer the things another person needs and wants is actually a sign of great strength.

Caring

As we move forward, it is important to ask where you fall on this spectrum. Do you genuinely care more about the needs and desires of other people  than you do your own? Then you may have the true servant’s heart. If you do not, that’s ok. Just recognize that is who you are. It is my hope that you will recognize your own servant’s heart and begin to achieve increasing satisfaction from understanding others and helping them achieve their needs, wants and deepest desires. If this is you, you may not always be thanked, but you will be appreciated. Servants are always needed. There are never enough.

If you would like to receive new As We Move Forward posts, please subscribe to the As We Move Forward mailing list by clicking here. I release entries on a bi-weekly basis.

We have a podcast containing the As We Move Forward articles read by Jonathan Bloom.